At Hiyas Clothing, we want every customer to be satisfied with their purchase. Items may be returned within seven (7) days from the date of purchase, provided they are unused, unwashed, and in their original condition with tags still attached. Returns are accepted for valid reasons such as receiving the wrong item, incorrect size, or a damaged or defective product. Please note that customized or personalized items are non-returnable unless they arrive with a defect, and sale or discounted items cannot be returned unless faulty. Exchanges are allowed for size or item replacement, depending on stock availability, and if the requested item is not available, customers may choose another item of equal value. Refunds are only issued for defective or incorrect items and will be processed through the original payment method or as store credit. To request a return, customers must message our page with their order details and reason, along with photos if necessary, and wait for confirmation before sending the item back. Shipping costs for returns will be shouldered by the customer unless the return is due to an error on our part.